What our Customers say...
While traveling on family business on February 12th 2018, my house suffered a catastrophic plumbing breakdown. I contacted SERVPRO of Cheyenne from Georgia and within 2 hours, SERVPRO personnel was on site mitigating the effects of the water pipe burst. The was efficiently and professionally completed and the followup was outstanding.
I work for a real estate company here in town. We have used SERVPRO of Cheyenne to clean the carpet in our rentals after a move out several times. They are fair priced, professional, and quick to respond. When I call Kelly or Ricardo, they are at the property usually the same day.
In early June of this year (2016) we had a sewer backup due to tree root problems, and we had a real mess downstairs in our basement before we even knew about it! I didn't hesitate to call SERVPRO, because of their reputation here in Cheyenne, Wyoming. I spoke with Ricardo Hernandez and he agreed to come to our home and give us an estimate for the work needed. We are retired, living on a fixed income and we are both disabled, and he was able to work out an estimate that we could afford. I realize he didn't have to do this, so we are doubly grateful for Ricardo's patience and concern for our fiscal situation. He worked very hard and went "above and beyond" several times, and we could not be happier with the results, as our basement is not only perfect again, it matches your motto, "Like it never even happened." We literally cannot even tell it ever happened!! That's what we call professionalism! May God continue to bless Ricardo, his crew and all the folks at SERVPRO nationwide who help so many folks like us when things happen that we cannot solve without help.
I have had SERVPRO to my house twice in the past 2 years for 2 seperate water related problems. I have been very pleased with the work that Ricardo and his crew have done. He is very professional, hard working and easy to work with. I will have him back if I ever need his services again.
The SERVPRO Team, led by Ricardo, will simply not disappoint! They are professional, timely, and courteous. We couldn’t be more satisfied customers after SERVPRO assisted us with unfortunate flooding in our basement. They were at our home within the hour of us discovering the mess. The team assisted and communicated with us for the next month, through the insurance claim process, to make sure the job was complete and we were happy. We highly recommend!
On July 29 @ 5 pm, large hailstones put large holes in our skylights.
We called our insurance company and received a claim number. We tried
to get help to find someone to cover our skylights. We finally talked
to a representative of our insurance company in Texas. He recommended
SERVPRO. He said they would contact us within 2 hours. Remember this
is a Friday night. We got a call about 20 minutes later. It was Ricardo
Hernandez. He told us after we explained what happened that he would
get some material and come out. When he arrived it was starting to
get dark. I asked him if he could still cover the skylights. He said
he could and got his ladder and covered both skylights. It was dark
when he finished. It did rain later that evening. If Ricardo hadn't
finished the job we would have had a real mess. This is a good company
who cares. Again THANK YOU RICARDO.
I believe that Ricardo and his crew did a fantastic job with the mitigation of my trailer, I feel they were very informative about the process. I think they did a good job of containing the damage. Overall I was satisfied with the work that was done.